DO YOU TAKE RETURNS AND EXCHANGES?
We Sure Do!
Kindly keep in mind that we produce on demand. We do not stock items. Once an item is being printed, unfortunately it can not be used for any purpose. However, it’s difficult if the order received is not as our customers want actually. Thus we will support as much as possible for these cases. Please read our returns policy below, if you meet the criteria below, you can simply return your item(s) to our warehouse.
You can cancel/change your order within 12 hours of placing your order for any reason. Out of the time, we will not be able to cancel/changing your order any more.
*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT. FOLLOW THE LINK ABOVE TO HAVE YOUR RETURN REQUEST REVIEWED ***
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Out of the time, we will not be able to cancel/changing your order any more.
Requests for returns or exchanges must be made within 10 days of receiving your order. Personalized items cannot be exchanged as we cannot stock them.
If you need to return or exchange your order, please read the following instructions carefully:
Reasons why you want to return or exchange your order?
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and are in the original packaging.
We do not accept refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of us(i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside our control.
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
After that date, item will be produced and we can't support any further.
We only replace items if they are defective, damaged or wrong measurements with our size chart.
- You will be responsible for paying for your own costs if there is any unplanned cost.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We do not accept returns or exchanges IF
- You want a refund/return because you "changed your mind". We print on demand and therefor we cannot accept returns with that inquiry.
- You do not use the link above to have your return request reviewed and approved by our team, prior to you sending your product back.
- We do not accept the refund request for material reason.
- We do not accept exchange regards to the wrong size ordered because when you accept to pay, you have automatically accepted your chosen size. Please see our size chart carefully before placing your order.
- You can exchange/refund your order within 10 days after receiving your order. Out of the time, we will not be able to exchange/refund your order any more.
- The item(s) have been worn or washed.
- The item(s) have been altered in any way.
- The item(s) are in any way defective from the original and salable condition, unless the condition is our fault.
- The item(s) do not have the original tags on them.
- The item(s) were a Final Sale item.